FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
FAQs
Q 1. What makes Sweet.BW fragrances different from other fresheners?
A. Sweet.BW products are crafted with premium, eco-friendly materials and genuine fragrance oils. Unlike ordinary fresheners, our candles, home diffusers, and car scents are designed to last until the very last drop, combining luxury and long-lasting performance.
Q 2. How long do Sweet.BW fragrances last?
A. Candles: Approx. 35–45 hours of burn time (depending on size).
Home Diffusers: 6–8 weeks of consistent fragrance.
Car Air Fresheners & Refills: 4–8 weeks per scent capsule.
Q 3. Are Sweet.BW fragrances safe for everyone?
A. Yes. Our products are made with non-toxic, high-quality ingredients and are suitable for both men and women. However, we always recommend keeping candles, diffusers, and fresheners away from children and pets.
Q 4. Can I adjust the intensity of the fragrance?
A. Yes.
Home Diffusers: Control scent strength by adjusting reed sticks.
Car Fresheners: Regulate intensity by adjusting your car’s air vent fan.
Candles: The longer the burn, the stronger the fragrance release.
Q 5. Do you offer refills for your products?
A. Yes. We provide refill packs for our car fresheners and home diffusers, allowing you to enjoy your favourite scent without buying a new diffuser. This makes our products eco-friendly and cost-effective.
Q 6: What fragrance options are available?
A. We offer a variety of luxury scents, including:
Velvet Rose & Oud
Lime Basil & Citrus
English Pear & Freesia
Cherry Blossom & Rice Milk
Sandalwood & Amber
Pullman
…and more to come!
Q 7. How do I activate and use the car air freshener?
A. Simply open the scent bag, insert the capsule into its holder, and clip it onto your car air vent. Adjust your car’s fan speed to control fragrance intensity. Refills are easy to replace when needed.
Q 8. Can I use Sweet.BW products in offices or other spaces?
A. Absolutely. Our candles and diffusers are perfect for homes, offices, shops, or studios. The car fresheners are also a great way to keep ridesharing, taxis, or personal cars smelling fresh and inviting.
Q 9. Are Sweet.BW products eco-friendly?
A. Yes. Our diffusers and car fresheners are refillable, reducing waste. We use sustainable materials such as solid wood and aluminium alloy in our diffuser designs, and our candles are made with clean-burning premium wax.
Q 10. Where can I buy Sweet.BW products?
A. You can purchase Sweet.BW products directly from our website and select retail partners. We also ship across the UK (and internationally where available).